Shipping: Samuelson’s is pleased to offer free Express Parcel Shipping to Continental US, arriving in 5 days, excluding production time. Please allow 10-14 business days for any custom work such as sizing or other modifications. All items are shipped fully insured. No international shipping.
Returns & Exchanges: All return requests must be submitted within 3 days of delivery, and items must be shipped within 7 days of delivery.
The following items can’t be returned or exchanged: Because of the nature of these items, unless they arrive damaged or defective, we do not accept returns for custom or personalized orders.
Additional returns and exchange details:
- All returns may be subject to a 10% restocking fee unless the item is not as described.
- Items marked SOLD AS IS or CLEARANCE or CLOSEOUT are not returnable.
- All items under $500 are non-refundable/final sale unless the item is not as described.
- Buyer is responsible for all return shipping costs.
- Items must be returned in original, unworn condition with no damage or alteration. Jewelry that has been, resized or altered in any way cannot be returned. Please contact us for prior approval before making a return. Items must be
- shipped with full value insurance and tracking. Buyer pays for return shipping.