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What Personalized Service Means to Us

Apr 1, 2019

In a recent article, we highlighted the history of Samuelson’s, taking a look at the last almost 100 years of business. In that post, we explained how providing customers with outstanding service is more than a mission statement. It’s a core company tradition dating back to 1922.

Today, we’ll focus on this point and share what “outstanding service” looks like in practice, why it’s so important to us, and how it benefits our clients.


Outstanding service stems from a personalized approach

What does it mean to offer “outstanding service”?

Choosing a diamond engagement ring or other important piece of jewelry can feel overwhelming — especially for first-time buyers. But at Samuelson’s, we help make the experience so much easier and more enjoyable than you ever thought possible. It all starts with our personalized approach.

We believe the best jewelry purchases are made when customers are offered an experience that’s completely customized to them and their needs. Whether that’s spending more time examining the 4 C’s of a specific diamond, showing you different styles, or working together to create a custom option, the experience is centered around you.

Our personalized service approach is an important part of what sets us apart from other jewelry stores in Baltimore.


Why personalized service is so important in the jewelry industry

At its core, purchasing a jewelry piece is an incredibly personal experience. Whether looking for an engagement ring or a luxury watch, every person has individual tastes and style preferences. A one-size-fits-all approach to helping customers find a piece they like simply does not work.

And yet, too many Baltimore jewelry stores are focused only on promoting the latest ring style or most expensive option. This pushy approach (and assumption that everyone should like a certain style) leads to many people ending up with a ring or jewelry piece they’re not 100% happy with.

At Samuelson’s, we do things differently. We use years of experience to offer a carefully curated selection of diamonds and luxury jewelry of the highest quality. However, just like no two diamonds are the same, we know that not every customer will like every single piece or style we carry.

Our goal is to get to know what you’re looking for and why, understand your style preferences, and help you choose the perfect piece. If you can’t find the exact right thing, then we’ll work with you to create a custom-made piece that’s as one-of-a-kind as you are.


What to expect from our personalized approach

Generations of experience have helped us create the perfect jewelry buying experience. We help make the process exciting, simple, and stress-free.

Here’s what you can expect from our personalized service approach.


Expertly curated jewelry collection

We take pride in curating an extremely high-quality selection of diamonds and jewelry. We only allow pieces into our collection that meet our highest standards. However, we also keep a range of styles and designs to ensure we have something to fit the individual needs of all of our clients.


Private consulting sessions with GIA certified jewelers

We take a concierge approach to your appointment — you’ll have our undivided attention and every part of your appointment is catered to your needs.

That means…

  • Meeting with you 1-on-1 in a private setting
  • Asking questions and working with you to understand your vision and your budget, finding out what’s important to you
  • Providing education on the options we offer
  • Taking your ring size measurements
  • Presenting options that fit your preferences
  • Answering all your questions


Custom ring design

Another important part of providing a personalized approach is offering personalized pieces of jewelry. Our expert jewelers can help you create and design the perfect custom ring for any occasion.

We’ll help you through the entire process, guiding you in choosing the perfect stone, setting, band, and other details to design the custom ring you’ll love most.


Jewelry repairs, adjustments, and more

Our outstanding service doesn’t stop after you’ve completed your purchase. We’re here for you in the future should you need anything at all. We want to be your go-to resource for all your jewelry needs.

When you have an item that needs to be fixed, the experienced goldsmiths and master jewelers at Samuelson’s Diamonds are some of the finest that the Charm City area has to offer. We’re capable of handling jewelry repairs big or small.

And if you have any old or unwanted jewelry sitting around you house, we provide our same level of personalized service to help you sell your jewelry for the best price.

From adjustments and repairs to selling unwanted pieces or purchasing future pieces — we’re here to help.


Experience our personalized approach for yourself

Through our personalized approach, our team is proud to be redefining what it means to be innovative, forward-thinking leaders in the jewelry industry. No pushy salespeople here. When you walk in our door, we treat you like family.

Give us a call to schedule your private, 1-on-1 appointment. We’ll make sure you have everything you need, provide education about the pieces we offer, or simply hang back and let you browse if you prefer.

Whatever you’re looking for, we’re excited to offer a level of service that’s personalized to what you need to find a ring or other piece of jewelry that takes your breath away.

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